F A Q S :
JEWELRY CARE - Each piece of Karen Hsiang jewelry is handcrafted with the utmost care, therefore we ask you to care for the jewelry with the same love as well!
- Any contact with extreme temperatures, H2O, perfume, lotion, bleach, soap, and any chemical solution is not preferred.
- We suggest you store your pieces in an airtight bag or container when not wearing them.
- A quick buff with a cotton or microfiber cloth after wear is a great way to keep the luster.
- Storing your pieces is a preferred way to keep scratches and dings from forming.
- If using a chemical solution for sterling silver pieces, make sure stones do not come in contact.
RETURNS AND EXCHANGES - We at Karen Hsiang jewelry want to make sure you are completely in love with your jewels! Please contact us prior to making a purchase if you have any questions, comments, or concerns. We do not accept returns, as everything is bespoke and made to order. Exchanges can be made for another Karen Hsiang jewelry piece within 7 business days after delivery. Please contact email@example.com for more information.
CUSTOM ORDERS - Please contact firstname.lastname@example.org for inquiries and more in depth information!
REPAIR - We stand by our pieces 100% ! Our 18kt gold plated pieces are under a 1 year warranty. Please contact us for more information at email@example.com